Welcome to Purely Radiant! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium skincare products. By accessing purelyradiantsales.com and placing an order, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or accessing with parental/guardian supervision. Our products are designed for adult skincare enthusiasts who value premium formulations.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product formulations, and imagery, is the property of Purely Radiant and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

  • Provide accurate account information
  • Not use our website for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the website’s functionality

2. Products and Services

2.1 Product Descriptions

We take pride in our luxury skincare range including eye creams, face serums, cleansers, toners, moisturizers, and sunscreens. While we strive for accuracy in product descriptions and imagery, slight variations may occur. Please review all product details before purchase.

2.2 Product Use

Our products are for external use only. We recommend:

  • Patch testing new products
  • Following usage instructions carefully
  • Consulting a dermatologist if you have sensitive skin or allergies

Purely Radiant is not liable for individual reactions to any ingredients.

2.3 Availability

We ship worldwide except to certain Asian countries and remote areas. Product availability may vary by region due to shipping restrictions.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse service at our discretion. Orders are processed within 1-2 business days.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.4 Order Confirmation

You will receive an email confirmation with your order details. Please review this carefully and contact us immediately at [email protected] if any information is incorrect.

4. Shipping Policy

4.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

4.2 Delivery Times

All orders are processed within 1-2 business days. Delivery times are estimates and not guaranteed. International shipments may be subject to customs delays beyond our control.

4.3 Shipping Restrictions

Some products may have shipping restrictions based on destination country regulations. We are not liable for seized or rejected shipments due to local laws.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt for unused, unopened products in original packaging with proof of purchase. For hygiene reasons, we cannot accept returns on:

  • Opened or used skincare products
  • Items with broken seals (Face Wash & Cleanser, Facial Toner, Face Serum & Treatment products)

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with order details
  2. Wait for return approval (within 2 business days)
  3. Ship items to our Baltimore facility via tracked service

5.3 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable unless the return results from our error. International customers are responsible for return shipping and customs fees.

5.4 Exchanges

We don’t offer direct exchanges. To replace an item, return the original product and place a new order once your refund processes.

6. Liability and Disclaimers

6.1 Product Liability

Purely Radiant’s liability is limited to the purchase price of the product. We are not liable for incidental or consequential damages.

6.2 Website Availability

We strive to maintain 24/7 website availability but are not liable for temporary outages due to maintenance or circumstances beyond our control.

6.3 Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or practices.

7. Privacy and Data Protection

Your privacy is important to us. All personal information is handled according to our Privacy Policy, which forms part of these Terms.

8. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

9. Governing Law

These Terms are governed by Maryland law. Any disputes shall be resolved in Baltimore courts.

10. Contact Information

For questions about these Terms:

Purely Radiant
2590 Doe Meadow Drive
Baltimore, US 21202
Email: [email protected]

Thank you for choosing Purely Radiant. We appreciate the opportunity to serve your luxury skincare needs with the same care we put into formulating our premium products.