Welcome to Purely Radiant’s FAQ section. We’ve compiled answers to common questions about our premium skincare products and services to help you shop with confidence. Our Baltimore-based skincare experts are always available at [email protected] for any additional inquiries.

About Our Products

What types of skincare products does Purely Radiant offer?
We specialize in premium skincare formulations including:
  • Targeted Eye Creams for delicate under-eye areas
  • Advanced Face Serums & Treatments with active ingredients
  • Gentle Face Wash & Cleanser options
  • Balancing Facial Toners
  • Nourishing Moisturizers for all skin types
  • Protective Sunscreen formulations
Each product is carefully curated for its efficacy and luxurious experience.
How should I store my skincare products?
To maintain product efficacy, especially for active formulations like our Face Serums & Treatments and Eye Creams, store them in a cool, dry place away from direct sunlight. Our products are carefully packaged to protect delicate formulations during transit, but proper storage upon arrival ensures optimal performance.
Are your products suitable for all skin types?
Our collection includes formulations for various skin concerns. We recommend reviewing product descriptions carefully or contacting our skincare experts at [email protected] for personalized recommendations based on your skin type and concerns.

Ordering & Account Information

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
How do I track my order?
You’ll receive a confirmation email with order details immediately after purchase, followed by a second email with tracking information once your order ships. Our standard shipping uses DHL or FedEx for full visibility of your package’s journey, while free shipping orders are delivered via EMS.
Can I change or cancel my order after placement?
As we process orders quickly (within 1-2 business days), please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

Shipping & Delivery

Where does Purely Radiant ship?
We’re proud to ship worldwide with the exception of some Asian countries and remote areas. If you have questions about delivery to your specific location, our skincare experts are happy to assist.
What are my shipping options?
We offer two convenient shipping methods:
  1. Standard Shipping – $12.95
    • Premium carriers: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery time: 10-15 business days after dispatch
    • Tracking included
    • Recommended for time-sensitive skincare needs
  2. Free Shipping (Orders Over $50)
    • Processing time: 1-2 business days
    • Delivery time: 15-25 business days after dispatch via EMS
    • Perfect for stocking up on favorite products
    • Automatically applies at checkout
Are there any additional fees for international orders?
Customs fees or import taxes may apply depending on your country’s regulations. We recommend checking your country’s specific regulations regarding skincare product imports. Delivery estimates may vary slightly during peak seasons or due to local customs processing.

Returns & Exchanges

What is your return policy?
Your satisfaction is essential to our mission of delivering transformative skincare:
  • Returns are accepted within 15 days of receipt
  • Products must be unopened and in original condition
  • Please contact our customer care team at [email protected] to initiate a return
We want you to explore our carefully curated collections with confidence, knowing we stand behind our premium products.
How long does it take to process a return?
Once we receive your returned item, please allow 5-7 business days for processing. You’ll receive email confirmation when your return has been completed.
What if my product arrives damaged?
We take great care in packaging your luxury skincare products for safe transit. If you receive a damaged item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund as appropriate.

Have additional questions? Our Baltimore-based skincare experts are always delighted to assist you. Reach us at [email protected] or visit our website at purelyradiantsales.com to explore our premium skincare collections.

Purely Radiant Skincare
2590 Doe Meadow Drive
Baltimore, US 21202